We offer one to one time to understand what the customer really wants.

A balloon of love flies so high

LUCY LOU'S BALLOONS

Limitations

We do our best to deliver the goods to the correct Delivery address, or Venue, however, we cannot be held responsible for incorrect or incomplete information. If goods are delayed due to this information being incorrect or incomplete, refunds will not be offered. Please ensure you supply us with a correct and complete delivery address including postcode.

Once delivered to the given address, the package is no longer the responsibility of lucylousballoons.com If the goods are accepted or signed for by someone other than the recipient but not passed on, we cannot take responsibility for this nor offer any refund.

Please ensure you have read and understood our FAQS along with our Terms and Conditions. If you do not accept the conditions please do not use this website. Your continued use of, and any resulting purchases made through the lucylousballoons.com website, confirms your acceptance of the Terms & Conditions and FAQs.

We reserve the right to amend our FAQs at any time and it is your responsibility to read through them prior to purchase.

Frequently Asked Questions

We are regularly contacted with charitable requests and as much as we’d love to support every worthy cause, sadly it’s not always feasible. We currently work with Ovarian Cancer Action. This Charity is very close to my heart.

We are unable to return inflated and custom-made orders. Due to their nature, they are personalised and created for each individual customer and as a result, cannot be reused or resold.

Of course! We want to make it as easy for you as possible and will certainly change the delivery address if you pop us an email or give us a call. Please note, once the item has been dispatched any changes to the delivery address will incur a 24-hour delay on your item.

If you have any essential changes that you’d like to make to your inflated or personalised order, we need a minimum of 2 working days prior to your order being due for delivery to make these amendments and depending on the request there may be an amendment-charge.

If you inform us within 2 working days of your order being delivered, due to the products being perishable, a 25% charge of the overall value will apply in addition to the original payment due.

If your item is not inflated and non-personalised then we can, of course, cancel this for you if we are given 24 hours’ notice before the item is due for dispatch. If the item has been sent with Royal Mail you will need to refuse delivery. Once we receive the item back, we will then be able to refund you. Please note we will not be able to refund any delivery charges incurred.

Our Inflated Balloons are expected to float for up to a week depending on how the balloons are stored. Our balloons are designed for display and not to be used as a toy. The balloons need to be stored at room temperature in order to be in the best condition possible.

Yes, we can, please feel free to contact us via our online contact us link and we will do our very best to Assis you.

Never release balloons into the sky. Once you have finished with your balloons, cut the end of the balloons with a pair of scissors and put in the bin.