We offer one to one time to understand what the customer really wants.

A balloon of love flies so high

LUCY LOU'S BALLOONS

Terms and Conditions

Before purchasing products from Lucy Lou’s Balloons website, please read through our terms & conditions.

  • All prices quoted are inclusive of V.A.T. Every effort is made to display prices correctly but on rare occasion if a mistake has occurred, lucylousballoons.com will correct the mistake and inform the customer accordingly and the customer can then decide to proceed or cancel the order thereafter.
  • At the time of ordering the Customer must provide a correct daytime telephone number and e-mail address. Failure to provide this may result in the order not being sent.
  • We reserve the right to substitute your balloon with a similar choice if your first choice is out of stock. Where there is sufficient time before dispatch, the customer will be contacted and an alternative offered.
  • In the event of a claim, settlement will be limited to the value of the goods, if defective or damaged and will in no way extend to consequential loss, howsoever caused.
  • Nothing contained within these terms affects your statutory rights as a customer.
  • Should you have a complaint regarding this site and/or the services offered or given, please e-mail lucylousballoons@mail.com and we will respond in detail within three working days, during which time we may need to contact you. You will be kept well informed at all times.
  • Once delivery has been signed for at the given address, it is no longer the responsibility of lucylousballoons.com.
  • Refunds cannot be given if the balloon or goods has not passed onto the named recipient.
  • By submission of the order, the customer accepts these terms and conditions and authorises lucylousballoons.com through World pay to take payment for goods selected.